Frequently Asked Questions
Click on the headings below to find your question. Is your question not listed here?
Please contact your ghd Business & Education Development Manager for more information.
Please contact your ghd Business & Education Development Manager for more information.
WARRANTY
WHAT IS THE WARRANTY ON MY PRODUCT?
- 3 years warranty on ghd platinum+ stylers
- 2 years warranty on stylers, curling tools, air hairdryer and travel hair dryers.
- 6 months warranty on ghd hair brushes.
HOW DO I LODGE A WARRANTY CLAIM?
Our products are created to the highest standards and tested rigorously before release. However, if for any reason, you need to return your professional use product, we will make sure the entire process is as quick and easy as possible for you. Please complete our online warranty claim form for your electrical product. You will receive an email with further instructions.
If your customer wishes to make a direct warranty claim for any retail product they have purchased direct from salon, this can be done through ghdhair.com/au.
If your customer wishes to make a direct warranty claim for any retail product they have purchased direct from salon, this can be done through ghdhair.com/au.
ORDERS, DELIVERY & TRACKING
CAN I CANCEL OR AMEND MY ORDER?
To provide fast delivery to our partners, we have to work very quickly. Once your order is placed, it is immediately sent to our distribution centre to be dispatched. While we will endeavor to accommodate any order amendments or cancellation requests, we cannot guarantee that these can be actioned.
HOW CAN I TRACK MY PARCEL?
You will receive your tracking details by text message from the carrier when your order is on the way and when it is onboard for delivery.  You can track the item by clicking on the link provided which will take you through to the relevant carrier website. The details of your carrier will be provided in the text message. Please note that the tracking information may not be live at the time that you receive your text message and ask that you allow up to 24-48 hours for tracking information to update.
WHAT TIME WILL MY PARCEL BE DELIVERED?
Our orders are delivered between 8:30am and 5pm Monday to Friday.
CAN I CHANGE MY DELIVERY TIME?
When your local carrier has received your parcel you may receive an estimated delivery window on your tracking. As the carriers follow assigned routes we are unable to offer specified delivery times.
IS A SIGNATURE REQUIRED FOR MY PARCEL UPON DELIVERY?
Yes, our deliveries will require a signature.
I MISSED MY DELIVERY, WHAT HAPPENS NEXT?
The delivery company should leave you a card to call. The card will prompt you to either contact the carrier directly to organise another delivery on a day more suitable otherwise you will be able to pick up your order from your local post office. If you do not receive your delivery or a card to call within 3-5 working days from when you placed your order, please contact our Customer Support Team so they may investigate further.
THERE IS A PROBLEM WITH MY DELIVERY, WHAT SHOULD I DO?
If there is a problem with the delivery of your order, please contact our Customer Support Team who will be happy to help. You can give us a call on 1300 443 424 for Australia and 0800 880 209 for New Zealand.
PAYMENT
WHICH PAYMENT TYPES DO YOU ACCEPT?
We accept payment through Visa and Mastercard.
PROMOTIONS
WHERE CAN I FIND OUT ABOUT OFFERS OR DISCOUNT CODES?
To be among the first to hear of any upcoming promotions please ensure you are receiving our stockist emails. To sign up to receive these, please contact sales@ghdhair.com.au. From time to time, we will display discount codes on the ghd pro home page or activate secret codes through your ghd Business & Education Development Manager.
HOW DO I USE MY PROMOTION CODE?
To use a discount code online, you will be able to enter the code at the âShopping Cartâ page after adding products to your cart. When you are at the âYour Basketâ page, below the details section, you will see a link to add a discount codes. Input your code into this box and click âSubmitâ. If you qualify for the discount code, the changes will be reflected in your cart.
CAN I USE MY DISCOUNT CODE WITH ANOTHER OFFER?
Not all promotions will work in conjunction with other offers and codes. Please refer to our Terms of Sale and the respective terms and conditions for further details.
MY DISCOUNT CODE IS NOT VALID
When you enter a valid code, this will apply to the basket itself. If you do not see a change in the items you have ordered or the respective price, this unfortunately means that the discount code does not apply to the items you have selected. We would recommend that you check the Terms and Conditions of the promotion you are using.
CAN I PRE-ORDER OR ORDER FOR A FUTURE DATE?
Yes. Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.
You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.
Sales are usually charged at the time of dispatch* and we will send you an email communication once your order is ready for dispatch. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.
You can also set a future delivery date for your order on the Shopping Cart page.
You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.
Sales are usually charged at the time of dispatch* and we will send you an email communication once your order is ready for dispatch. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.
You can also set a future delivery date for your order on the Shopping Cart page.
PRODUCTS
STYLERS
PLATINUM+
What is predictive technology?
Our SMART styler that predicts your hairâs needs. This basically means that the styler recognises each section of hair and adapts the power to ensure the optimum temperature of 185ÂșC is consistent across the two plates - any hotter damages the hair, any cooler and the result is compromised.
UNPLUGGED
What is ghd unplugged?
ghd unplugged is ghd's 1st cordless styler. A portable, powerful, touch-up hair tool to transform your life for quick, sleek and smooth hair anytime, anywhere.
What is the warranty?
ghd unplugged comes with a 2 year warranty
What technology does ghd unplugged use?
ghd unplugged features hybrid co-lithium technology to deliver powerful ghd performance on the go. The dual-zone technology ensures the optimum styling temperature of 185 is monitored across both plates for quick, sleek, and smooth styles with no extreme heat.
What is hybrid co-lithium technology?
Hybrid co-lithium technology contains an advanced lithium-ion battery to deliver powerful ghd performance on the move. ghd unplugged is the only cordless styler to guarntee the peformance of a regular ghd styler.
What is dual-zone technology?
ghd unplugged features dual-zone technology powered by bespoke ceramic heaters to guarantee a consistent optimum styling temperature of 185ÂșC for healthy-looking results.
How does the automatic switch off work?
ghd unplugged will automaticlally switch off after 3 minutes of inactivity to preserve and optimise battery life.
How long does it take to charge to 100%?
ghd unplugged takes 80 mins to charge to 80% / 100 mins to 90% and 120 mins to full charge.
How long does charge last for?
ghd unplugged allows for up to 20 minutes of continuous styling.
How can I tell how much battery my unplugged has left?
ghd unplugged features a smart battery level indicator to Keep track of your charge, each light representing typically 20% of charge
Does ghd unplugged it come with a case for on the go travelling?
ghd unplugged comes with a compact heat-resistant carry case to protect and secure your ghd unplugged whilst on the go
What is USB-C charging?
USB-C charging means ghd unplugged can be charged in just two hours from your laptop, your car or any USB-C socket.
Can I use the unplugged while it is charging?
The ghd unplugged is designed to be an on the go styler rather than one that ties you down to one location, so due to this, the unplugged styler will not work while it is charging.
Can I take my ghd unplugged on a plane in my hand luggage?
ghd unplugged is flight friendly and approved for safe travelling in cabin and carry-on luggage so you can take your style anywhere in the world. However, we do recommend checking with your airline before travel.
Will you be releasing a charging dock?
We don't have any plans on bringing out a charging doc for our cordless styler, as the portable element is really important to us and our consumers, especially for those Good Hair Days on the go! The plug and single charger cable that accompanies ghd unplugged is designed to be charged at home whilst not used, and the USB-C charging element allows you to charge anytime, anywhere!
HOT AIR STYLERS
DUET STYLE
WHAT IS GHD DUET STYLE?
ghd duet style is our revolutionary new hot air styler, combining both hot air and heated styling plates. Perfect for quickly transforming all hair types from wet to styled.
HOW DO I CLEAN MY GHD DUET STYLE?
To ensure that your ghd duet style operates at the optimum efficiency, always ensure that the rear filter is kept clean. The product should be inspected before use, and the filter cleaned when visibly dirty, as per the instruction manual. Unplug from mains power supply and wait till cooled down. Wipe the outside of the ghd duet style with a damp cloth. Do not use sharp or abrasive detergents or corrosive products and never immerse the appliance in water. Finally, gently remove any dust and hair from the rear filter using a soft brush.
HOW CAN DUET STYLE CLAIM NO DAMAGE?
We have been able to prove that ghd duet style gives no thermal damage to the hair after styling in wet to style mode vs naturally dried hair, through a testing method that measures hairâs mechanical properties and strength. After a year's worth of using ghd duet style, the hair maintained it's strength after 4 passes in wet to dry mode.
WHAT IS THE WARRANTY?
ghd duet style comes with a 2 year warranty
WHAT ARE THE STYLING MODES ON THE GHD DUET STYLE?
Wet to style mode â to take your hair from wet to styled using a perfectly crafted airflow of 150°C and a low plate temperature of 120°C
Shine Shot mode â for dry hair only, to perfect your style or revive 2nd day hair. This mode makes ghd duet style operate as a regular ghd styler at the optimal temperature of 185°C.
Shine Shot mode â for dry hair only, to perfect your style or revive 2nd day hair. This mode makes ghd duet style operate as a regular ghd styler at the optimal temperature of 185°C.
HOW DO YOU CLEAN GHD DUET STYLE?
To ensure that your ghd duet style operates at the optimum efficiency, always ensure that the rear filter is kept clean. The product should be inspected before use, and the filter cleaned when visibly dirty, as per the instruction manual. Unplug from mains power supply and wait until cooled down. Wipe the outside of the ghd duet style with a damp cloth. Do not use sharp or abrasive detergents or corrosive products and never immerse the appliance in water. Finally, gently remove any dust and hair from the rear filter using a soft toothbrush.
DOES DUET STYLE HAVE SLEEP MODE?
Yes, the ghd duet style switches off automatically after 30 minutes of non-usage. After 60 minutes, a safety feature will automatically turn ghd duet style off, even if it is still in use. To re-start ghd duet style while it is in sleep mode, simply slide the power button off and on again until the start-up tune sounds
WHAT TECHNOLOGY DOES DUET STYLE HAVE?
ghd duet style features revolutionary Air-fusionâą technology. A unique ghd styling chamber combining internal aerodynamics (motion of air) with 4 smart low-temperature plates. This efficiently dries and styles hair at the same time, giving unprecedented hair results with just one tool, with no thermal hair damage detected after 4 passes vs naturally dried hair. For reference, ghd duet style has undergone rigorous testing and showed no damage in over 100 cycles and usages with one cycle being 4 passes in wet to style mode.
DOES GHD DUET STYLE HAVE THE SAME TECHNOLOGY AS OTHER STYLERS?
In shine shot mode ghd duet style utilises ultra-zone technology, similar to platinum+, and has an optimal temperature of 185°C to suit all hair types
WHAT TEMPERATURE IS THE AIRFLOW
The airflow of ghd duet style is heated to 150°C, similar to ghd helios.
WHAT TEMPERATURE ARE THE PLATES IN WET-TO-STYLE MODE?
In wet to style mode, the temperature of the plates are heated to 120°C â allowing you to effectively style without damage on fragile, wet hair.
WHAT IS THE RECOMMENDED USAGE TO GET THE BEST OUT FO THE DUET STYLE
To get the best professional result out of your duet style, we recommend the following steps:
a. Ensure the hair is towel dried before use.
b. Slide the power button upwards to turn ON your duet style. After a few seconds you will hear the fan ramp up as it heats up to the optimal low styling temperature for wet hair. Once the light stops flashing and the product beeps, it is ready to use.
c. Divide the hair. Take the first section and place the product close to the roots holding for 3 seconds.
d. Glide down the hair towards the ends in a slow and steady pace. Repeat until dry and move onto the next section of hair, starting once again from the roots.
e. Once the hair is fully dry, for an optional boost of shine, activate Shine Shot⹠by pressing down the Shine Shot⹠button for 3 seconds until you hear a beep. The fan will stop and the plate temperature will increase to the optimal ghd styling temperature of 185°C. Once the product beeps and the lights stop flashing, Shine Shot⹠is ready.
a. Ensure the hair is towel dried before use.
b. Slide the power button upwards to turn ON your duet style. After a few seconds you will hear the fan ramp up as it heats up to the optimal low styling temperature for wet hair. Once the light stops flashing and the product beeps, it is ready to use.
c. Divide the hair. Take the first section and place the product close to the roots holding for 3 seconds.
d. Glide down the hair towards the ends in a slow and steady pace. Repeat until dry and move onto the next section of hair, starting once again from the roots.
e. Once the hair is fully dry, for an optional boost of shine, activate Shine Shot⹠by pressing down the Shine Shot⹠button for 3 seconds until you hear a beep. The fan will stop and the plate temperature will increase to the optimal ghd styling temperature of 185°C. Once the product beeps and the lights stop flashing, Shine Shot⹠is ready.
Add item
IS DUET STYLE UNIVERSAL VOLTAGE?
ghd duet style is not universal voltage. There are specific variants in some countries.
HAIR DRYERS
HELIOS
How heavy is the ghd helios
The ghd helios has a lightweight ergonimc design and is 780 grams, compared to the ghd air which is 1.54kg
How long is the helios cable
The ghd helios come with a professional length 3m cable for comfortable use.
Air
How heavy is the ghd air?
The ghd air dryer weighs 1.54kg.
FLIGHT+
What is the power of the ghd flight?
ghd flight+Âź, our powerful yet compact travel hairdryer has a maximum wattage of 1600w when operating at 240V.
CURLERS
THIN WAND
What is ghd curve thin wand?
ghd curve thin wand is ghd's professional curling wand with thinner barrel to create tight curls from 3 seconds * - ideal for long, curly hair or straight hair.
What is the difference between ghd curve thin wand and the other curlers on the market?
ghd curve thin wand works with the optimum styling temperature of 185C to deliver long-lasting curl definition from 3 seconds *, for effective curling with no extreme heat and less damage.
Is the ghd thin wand available for professional use?
Yes, ghd curve thin wand has been developed with professionals and for professionals and is available for salon use.
What features does ghd curve thin wand have?
PTC technology â contains a ceramic heater system to deliver the optimum styling temperature of 185°C (365°F) across the full length of the barrel, so that results are achieved from 3 seconds *, for effective curling with less damage **, with no extreme heat.
ghdâs thinnest surface 14mm barrel â with advanced ceramic coating for defined and even curls up to 24h. 38% longer barrel*** than our regular sized stylers â for quick styling even on longer hair types
ghdâs thinnest surface 14mm barrel â with advanced ceramic coating for defined and even curls up to 24h. 38% longer barrel*** than our regular sized stylers â for quick styling even on longer hair types
Does ghd curve thin wand come with a styling glove?
Yes, ghd curve thin wand comes with a styling glove to protect you from burning your hands whilst styling.
Does ghd curve thin wand have a safety stand?
Yes, ghd curve thin wand has a safety stand for securing the wand on a hard surface while not in use.
Does ghd curve thin wand have a cool tip?
Yes, ghd curve thin wand has a cool tip for added control & effortless styling.
Does ghd curve thin wand have a sleep mode feature?
For safety, ghd curve thin wand automatically goes into sleep mode after 60 minutes of inactivity.
What is the size of the barrel? How does it compare with the other ghd curlers?
The barrel of ghd curve thin wand is 14mm long x 159mm wide for quick curling even on longer hair types. Please see page 10 for comparison with other ghd stylers.
Is the advanced ceramic coating the same as in ghd curve?
Yes, it is the same advanced ceramic coating as ghd curve.
Does ghd curve thin wand have the same technology as the other ghd curlers?
ghd curve thin wand contains PTC heater technology, the same heater technology as ghd Glide.
What is PTC heater technology? How many sensors are included?
PTC heater technology utilizes the the optimum styling temperature of 185â°C (365°F) across the full length of the barrel to deliver ghd results, with no extreme heat. This self-regulating heater has 1 sensor, enabling it to be ultra-compact and lightweight, allowing for an exceptionally thin and longer barrel design without compromising performance.
How fast is the heat monitored?
The heat is monitored every 20 seconds, which is the same as ghd Glide.
What is the heat up time?
30 seconds. Please ensure you allow it to reach full heat-up for optimum performance
Why doesnât it have ultra-zone technology?
Due to the thinner and longer dimensions of the barrel, ghd curve thin wand required an ultra-compact and lightweight heater technology, enabling itâs slim and sleek barrel design, whilst guaranteeing ghd performance and results
Does ghd curve thin wand have a warranty period?
The ghd thin wand has a 2 year warranty.
HOT BRUSHES
GLIDE
How do I clean my glide?
We advise the best ways to clean your ghd glide is to lightly moisten a clean cloth with water and wipe your brush over. You can also use a q-tip to get between the bristles. You can do this while the brush is still warm (BUT make sure it is unplugged). It's best to wipe it over at least once a week if you're using it often. Our hairdressers also sometimes use a clean hair dye brush to clean their glide.
How long is the ghd glide warranty?
the ghd glide comes with a 2 year manufacturer's warranty.
I need a case for my glide hot brush?
The glide hot brush fits perfectly into the styler cases.
RISE
I need a case for my rise hot brush?
The rise hot brush fits perfectly into the curve cases.
ACCESSORIES
What is the warranty period for brushes?
All non electrical styling tools come with 6 months warranty from the date of purchase.
How big is the heat mat?
The heat mat measures approximately 15cm x 22cm
TECHNOLOGY
What is the difference between ghd gold and platinum+?
The key differences are ghd gold features dual-zone technology, 2 new generation sensors (1 in each plate). Then ghd platinum+ features ultra-zone with predictive technology (2 x Infinity sensors) which predicts the power of your hair needs while you straighten to ensure it remains at optimum temperature. ghd platinum+ keeps your hair stronger with more colour protection and gives your hair 20% more shine. Also features our stylish wishbone hinge.
CUSTOMER CARE
My product has a red flashing light
The red light is usually an indication of fail safe mode which can kick in when a ghd product is experiencing different power surges from the plug point.
The best thing to do first is plug the styler into a different plug point in a different room. If the issue still persists, please contact our customer service team on 1300 443 424 (within Australia) between 8.30am â 5.00pm AEST (QLD, Brisbane local time) or by email consumerservices@ghdhair.com.au so that we can look into the issue for you. Please have your product with you when you call as they will require the serial number of your product.
What steps do you recommend in cleaning my ghd styler?
Ensure your ghd styler is fully switched off and removed from any charging source. Once it has cooled down, clean all parts of the appliance with a damp cloth and then wipe dry.
WHAT IS THE DATE CODE AND WHERE WOULD I FIND IT?
The date code is an alphanumerical code, which can be found on the body of your product or on the label near the plug. On your product this can be found:
- Between the plates opposite the on / off switch for a styler.
- For the Duet, this can be found on the underside of the styler, near the filter.
- For Hairdryers, this is located on the body of the dryer.
- For Hot Brushes and Curlers, you can find this on the underside of the handle.